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Services
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Full
Service
With
a focus on quality, Operation Support Center (OSC) offers
a variety of services that quickly and efficiently address
your repair, equipment warranty and maintenance needs. We
become a seamless extension of your organization - meet
your requirements, exceed your expectations!
Warranty & Depot Repair - Includes
component level repair of boards, modules , sub-modules,
terminals, printers, monitors, scanners and other devices.
Repairs are performed within five days and include basic
clean-up, engineering change upgrades, pre-work estimates
for catastrophic failures, testing and repair tracking.
Refurbishment & Upgrades - Full refurbishment
and upgrade services are available for whole devices and
sub-assemblies. Custom configuration, setup, software loading
and site-specific services are available. Express Depot Maintenance Plans - One call or Email to our
toll-free Help Desk provides next day delivery of main assemblies,
peripherals or parts for customer installation.
On-Site Maintenance Plans - We develop
on-site maintenance plans to fit your needs. From 7-day
/ 24-hour, with 4 hour response and field spares, to any
combination of on-site/depot, we deliver service. Web-based
service call tracking is also available.
Quick Response
At Operation Support Center, your emergency is our emergency. That’s
why we created specialized strategies for meeting your needs:
Depot Repair Expediting - OSC can provide
same-day repair turn-around when failed assemblies are received
before noon.
Emergency “Swap” Repair - Limit
your parts investment and downtime with our emergency swap
repair option. One call or Email to our toll-free Help Desk,
and a replacement part is on its way.
Help Desk,
Training
Support and Hardware Assistance - OSC Provides
all levels of Help Desk, Training Support and hardware trouble-shooting
assistance.
Cost Effective
Convenience
shouldn’t be expensive. At OPeration Support Center,
you’ll find our pricing is in accordance with the
size and complexity of the support you need. Time and expenses
are kept to a minimum to provide you with a cost effective
means for addressing repair and maintenance issues.
Competitive Prices - To simplify your budgeting,
our repair prices are based on flat rates for the type of
board or device being repaired with volume discounts available.
Our maintenance plans (help desk, depot and on-site) offer
very competitive rates and can be fully customized so that
you only get and pay for what you need. Reduce your service
overhead by using us.
Easy Return & Asset Tracking - Our
service system provides convenient tracking of all items
received for repair, repair history and current repair status.
When you take advantage of our maintenance plans, we can
improve your investment control by providing asset-tracking
services for customer provided spares. Our parts management
systems help us guarantee prompt, reliable service.
Custom Reusable Packaging - OSC provides
custom “foam in place” packaging to reduce shipping
damage and improve delivery reliability.
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